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Patients First

Our vision is to be one of the best healthcare Trusts in the country.

One of our key objectives is to achieve the highest possible quality of care and treatment for our patients.

In this section, you can find out more about our care and support services as well as assistance for your visit.


Coming into Hospital


Getting Here


Visiting Times


Choose Well


Support and Facilities




Our Services


Your Feedback


Code of Conduct


Central to our vision is to provide high quality care for everyone. With the recent publication of the second Francis Report looking into the failings in care at Mid Staffordshire NHS Foundation Trust, we are once again reminded of the responsibility we carry on behalf of our patients and the importance of working in a values-led, open and safe culture. As you might expect, we have spent time with staff reflecting on the findings of this landmark report, working together to assure ourselves that something on that scale could never happen here. From the Board to the front line we continue to actively encourage, discuss and collect feedback using what we hear to make the right improvements for patients. And with the introduction of the new Friends and Family Test from April, we look forward to having an even richer source of feedback down to ward level.

We have been particularly encouraged with our results from the national patient survey, which show good improvements for the third year running, especially in how patients feel about nursing care. Given that the quality of nursing care has also been in the spotlight following the Francis Report, it is particularly reassuring for our patients and their families to know that our nurses are doing a good job.

We have also been working hard to improve the experience of patients who come to our hospitals as an emergency. With the help of the Department of Health’s Emergency Care Intensive Support Team, we have put in place a number of changes to help the flow of patients through our hospitals. Nationally this winter has seen hospitals up and down the country struggle to maintain the four hour waiting target. Within this context we are particularly encouraged that our performance has improved and that we met this important quality target for most of the financial year.


Andy Field   Andy Field
  Suzanne Rankin   Suzanne Rankin
Chief Executive


Let us know your views

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The WOW! Awards

The WOW! Awards are an easy way for patients and visitors to tell us about a member of staff or a team which provide an outstanding service.


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Friends and Family Test

We want to hear from you – would you recommend our hospitals to your friends and family?


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Complaints and Compliments

Positive feedback has a great impact on our staff – it is nice to know that you are doing a good job from the people you care for. Unfortunately, we can not accept gifts but will pass on your kind words.


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Patient Panel

The patient panel is a group of local people who volunteer their time and skills and work in partnership with the Trust.