Important COVID-19 Update to Trust Services
|Visiting||To protect patients, visitors and staff, the Trust has taken the decision to restrict visiting to all inpatient areas at Ashford and St Peter’s Hospitals until further notice.
|Outpatients||Most outpatient appointments will now take place over the telephone or as video clinics. Please do not attend the hospital for your appointment unless explicitly requested to do so.
Most patients will receive a text reminder two days prior to their outpatient appointment, which will confirm what type of appointment they are having. Others will be called directly by the Trust to advise them of the plan.
If you have not heard from the hospital two days before your appointment then please call the Specialty Clinic Officer to check the plan.
If you are unable to contact them or have any concerns please call the PALS team on 01932 723553. For more routine enquiries please email the relevant Speciality Clinic Officer.
|Maternity and Antenatal||Due to the outbreak of Coronavirus we need to implement a strict visiting policy in order to safeguard our mums and newborn babies, we appreciate your support and understanding with these measures.
Visiting will be restricted to one birth partner only during labour and for the first hour after your baby is born. There will be no access for any other visitors including children / siblings and you will not be able to bring anyone with you to any of your appointments, scans or check-ups.
|Diagnostic Tests||Routine diagnostic testing has been temporarily stopped in line with national guidance. However please rest assured that each case will be clinically assessed and if it is deemed urgent, including cancer related diagnostics, tests will continue as required.
Please do not come to hospital for diagnostic tests unless you are explicitly requested to do so.
|Elective Inpatients||As staff are now supporting the COVID-19 response, all routine theatre lists for elective patients have been cancelled. You will be advised about your rescheduled surgery.|
|Emergency Inpatients and Cancer Treatment||Urgent and cancer patients are being clinically reviewed and surgery will continue (where appropriate). Diagnostic testing will continue for these patients.|
|Donations to the Trust||In these worrying times, the generosity of people and businesses from our community has been truly amazing. We are so grateful for all of the contributions and donations that have been made to support our staff. find out more.|
|Patient Advice||We would like to thank all patients and visitors for their support, patience and co-operation. We appreciate these restrictions and measures will cause concern but our focus is to maintain patient safety and prevent spread of infection.
|Stay at Home Guidance||Stay at home if you have either:
|Changes to St Peter's Access and Parking||As part of the ongoing Transformation works at St Peter’s Hospital, there will be some temporary changes to how the main entrance of the hospital is accessed. As of Monday 24th February, for eight weeks, there will be no access for patient or visitor drop off at the front entrance ... read more.
Due to the new multi-deck car park build at St Peter's, you will need to follow the signs to the new parking location ... read more.
Putting Patients First
Our emergency department is located at St Peter’s Hospital. Please only visit us if you are seriously ill or it is an emergency. Minor injuries will be directed to our Urgent Treatment Centre opposite A&E.
We aim to make your stay in hospital as comfortable as possible. Click here to find out more about coming into hospital and what you will need to bring with you.
Click here for our visiting times and ward details.
If you’re not feeling well and over the counter medicines are not helping, don’t wait for it to get worse – speak to your GP and avoid a trip to hospital. Find out more about finding the right services in our area.
There are a number of ways that you can give your opinion about the care provided by the Trust. Whether you are a patient, visitor, or member of the public, all views are important to us.
We are very proud of our hospitals and our staff, and aim to provide a high quality service for our patients at all times.
We shall do our best to make your visit as comfortable as possible and our staff will do all they can to assist you. If you want to find out more about the Trust and our hospitals, please click here.
We welcome any comments or feedback you would like to share with us. Listening to our patients helps us to get things right.
If, as a patient, relative or visitor, you need any help then please contact our Patient Advice and Liaison Service via email at
Suzanne Rankin, Chief Executive
Book your blood test online
Ashford and St Peter’s Hospitals have introduced an online booking option for blood tests, giving patients the ability to book in advance at a time that is convenient to them. This has not replaced the current walk in service, it is in addition to this to help reduce waiting times and minimise delays for patients ... find out more.
Organ Donation Law Change
From spring 2020, all adults in England will be considered to have agreed to be an organ and tissue donor when they die unless they recorded a decision not to donate or are in one of the excluded groups. This is commonly referred to as an ‘opt out’ system ... read more
Care Quality Commission Report shows significant improvements at Ashford and St Peter’s Hospitals
Ashford and St Peter’s Hospitals NHS Foundation Trust has retained their rating of ‘Good’ by the Care Quality Commission (CQC) for the second consecutive time ... read more
Travelling to the Trust
Click here for details about travelling to our hospitals, parking, and site maps.