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COVID-19 (Coronavirus)

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

Visit our coronavirus webpage for more information.

Important COVID-19 Update to Trust Services

To protect patients, visitors and staff, the Trust has taken the decision to restrict visiting to all inpatient areas at Ashford and St Peter’s Hospitals until further notice. Please click here for the answers to frequently asked questions on the new visiting arrangements.

Patient Advice and Bereavement Office
We would like to thank all patients and visitors for their support, patience and co-operation. We appreciate these restrictions and measures will cause concern but our focus is to maintain patient safety and prevent spread of infection.

If you’d like further information, please contact the Patient Advice and Liaison Service (PALS) by phone - 01932 723553 or email - This email address is being protected from spambots. You need JavaScript enabled to view it..

Our Bereavement team provides advice and practical help for relatives immediately after the death of a loved one.

Please contact the team on 01932 722319 from Monday to Friday between 9am and 4pm.

Most outpatient appointments will now take place over the telephone or as video clinics. Please do not attend the hospital for your appointment unless explicitly requested to do so.

Most patients will receive a text reminder two days prior to their outpatient appointment, which will confirm what type of appointment they are having. Others will be called directly by the Trust to advise them of the plan.

If you have not heard from the hospital two days before your appointment then please call the Specialty Clinic Officer to check the plan.
  • You can find these details here

If you are unable to contact them or have any concerns please call the PALS team on 01932 723553. For more routine enquiries please email the relevant Speciality Clinic Officer.

Please note that it is possible that there may be some variation to planned telephone appointments (within a few days) as in some cases clinicians may try to call earlier if they have capacity to do so. Please do not worry if you miss the call as they will try again at the planned appointment time, unless otherwise notified.

If you have any queries about your appointment please call 01784 884351.

Maternity and Antenatal
Due to the outbreak of Coronavirus we need to implement a strict visiting policy in order to safeguard our mums and newborn babies, we appreciate your support and understanding with these measures.

Visiting will be restricted to one birth partner only during labour and for the first hour after your baby is born. There will be no access for any other visitors including children / siblings and you will not be able to bring anyone with you to any of your appointments, scans or check-ups.

Diagnostic Tests
Routine diagnostic testing has been temporarily stopped in line with national guidance. However please rest assured that each case will be clinically assessed and if it is deemed urgent, including cancer related diagnostics, tests will continue as required.

Please do not come to hospital for diagnostic tests unless you are explicitly requested to do so.

Elective Inpatients
As staff are now supporting the COVID-19 response, all routine theatre lists for elective patients have been cancelled. You will be advised about your rescheduled surgery.

Emergency Inpatients and Cancer Treatment
Urgent and cancer patients are being clinically reviewed and surgery will continue (where appropriate). Diagnostic testing will continue for these patients.

Supporting Recovery from COVID-19

The Therapies team at Ashford and St Peters have developed a range of resources to help you in your recovery following discharge from hospital with COVID-19.

Each patients recovery journey will be different, but you may experience feelings of fatigue, shortness of breath, reduced tolerance for exercise, loss of appetite, difficulties with eating and drinking or voice issues. The guidance provided is based on general rehabilitation strategies and should not replace any individual advice you have been given.

Donations to the Trust
In these worrying times, the generosity of people and businesses from our community has been truly amazing. We are so grateful for all of the contributions and donations that have been made to support our staff. We are making arrangements to ensure these donations reach the team and vulnerable members of our community; so that you can be sure your generosity is really being put to good use. We don’t want anyone to put themselves at risk in order to support us, so here are a few pointers if you want to help ... find out more.

Stay at Home Guidance
Stay at home if you have either:
  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home. Use the 111 online coronavirus service to find out what to do.

Changes to St Peter's Access and Parking
As part of the ongoing Transformation works at St Peter’s Hospital, there will be some temporary changes to how the main entrance of the hospital is accessed. As of Monday 24th February, for eight weeks, there will be no access for patient or visitor drop off at the front entrance ... read more.

Due to the new multi-deck car park build at St Peter's, you will need to follow the signs to the new parking location ... read more.


Putting Patients First

Our Emergency Department at St Peter's


Our emergency department is located at St Peter’s Hospital. Please only visit us if you are seriously ill or it is an emergency. Minor injuries will be directed to our Urgent Treatment Centre opposite A&E.


A sign outside Outpatients at Ashford


If you need to change or cancel your appointment please give us as much notice as possible by calling the appointments centre on 01932 723831 / 01784 884351 or email This email address is being protected from spambots. You need JavaScript enabled to view it..


Our Chief Executive attending to a patient

Staying in hospital

We aim to make your stay in hospital as comfortable as possible. Click here to find out more about coming into hospital and what you will need to bring with you.

Click here for our visiting times and ward details.


A midwife teaching bathing techniques


We hope you will choose our hospital to have your baby. With the recent addition of our new Abbey Birth Centre we can now offer the widest range of services, for women with uncomplicated pregnancies to the full services of our early pregnancy unit and neonatal intensive care unit.


A family in the main entrance at St Peter's

Choose well

If you’re not feeling well and over the counter medicines are not helping, don’t wait for it to get worse – speak to your GP and avoid a trip to hospital. Find out more about finding the right services in our area.


A winner of an Achievement Award

Your feedback

There are a number of ways that you can give your opinion about the care provided by the Trust. Whether you are a patient, visitor, or member of the public, all views are important to us.


We are very proud of our hospitals and our staff, and aim to provide a high quality service for our patients at all times.

We shall do our best to make your visit as comfortable as possible and our staff will do all they can to assist you. If you want to find out more about the Trust and our hospitals, please click here.

We welcome any comments or feedback you would like to share with us. Listening to our patients helps us to get things right.

If, as a patient, relative or visitor, you need any help then please contact our Patient Advice and Liaison Service via email at
This email address is being protected from spambots. You need JavaScript enabled to view it. or phone – 01932 723553.

If you have any difficulties with this website, or for press enquiries, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Suzanne Rankin, Chief Executive


Travelling to the Trust

Click here for details about travelling to our hospitals, parking, and site maps.

Find out moreFind out more


Visit our Coronavirus page

COVID-19 (Coronavirus)

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

Visit our coronavirus webpage for more information.


Please click here for more information about making a donation to the Trust.


Visit our Charity pages

Give a Wishlist Gift

Our team at St Peter’s hospital has created a carefully thought out Wish List of toys that will distract and amuse children while they wait to get better and return home.

Latest News

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Trust awarded up to £1.5 Million for ground-breaking COVID-19 clinical trial

Ashford and St Peter’s Hospitals’ in collaboration with researchers in China, and with funding from LifeArc, is set to commence a clinical trial of using Leflunomide, a drug licensed to treat rheumatoid arthritis – in hospitalised COVID-19 patients.

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Trust joins fight against Coronavirus in ground-breaking new study

Ashford and St Peter’s Hospitals’ has joined the fight against Coronavirus by recruiting COVID-19 patients to participate in a ground-breaking new study of the disease performed by the partnership between the GenOMICC Study Consortium (led by the University of Edinburgh) and Genomics England.

Find out more

The Stephanie Marks Diabetes Resource Centre Reaches its 10 Year Anniversary

The Stephanie Marks Diabetes Resource Centre celebrates a decade of patient care since it was officially opened on the 20th May 2010 by Sir Ian Botham OBE.

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The Countess of Wessex supports ‘Nourish our Nurses’ with visit to St Peter’s

Her Royal Highness The Countess of Wessex, spent the morning volunteering for NHS voluntary group ‘Nourish our Nurses’ and meeting nurses and midwives at St Peter’s Hospital in Chertsey on Tuesday 12th May to mark International Nurses Day. The day coincides with the 200th anniversary of the birth of Florence Nightingale on 12th May 1820.

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Transformational changes at Ashford and St Peter’s Hospitals

In response to the COVID-19 pandemic, we have made significant changes to the way we work at Ashford and St Peter’s Hospitals’, enabling us to continue to deliver excellent care. We're really proud of the team for everything they have accomplished in such a short space of time.

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Hospitals are joined by emergency services partners and BBC to #ClapforCarers

Last night, 16th April, staff from Ashford and St Peter’s Hospitals’ were joined by some of our local emergency services partners for a very special #ClapforCarers, an initiative that began a few weeks ago as a display of thanks for key workers across the country.

Book your blood test online

Ashford and St Peter’s Hospitals have introduced an online booking option for blood tests, giving patients the ability to book in advance at a time that is convenient to them. This has not replaced the current walk in service, it is in addition to this to help reduce waiting times and minimise delays for patients ... find out more.


Organ Donation Law Change

From May 2020, all adults in England will be considered to have agreed to be an organ and tissue donor when they die unless they recorded a decision not to donate or are in one of the excluded groups. This is commonly referred to as an ‘opt out’ system ... read more


Care Quality Commission Report shows significant improvements at Ashford and St Peter’s Hospitals

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Ashford and St Peter’s Hospitals NHS Foundation Trust has retained their rating of ‘Good’ by the Care Quality Commission (CQC) for the second consecutive time ... read more