An update on visiting at Ashford and St Peter’s Hospitals
Visiting is no longer restricted to two hours, and visiting is no longer required to be booked by telephone. Please ensure that you visit during the normal ward visiting times. Please note that no more than two people should visit a patient at any given time.
Find out more about ward visiting times and exceptions at each hospital.
Update to Infection Prevention and Control Guidance
As we enter the winter months, there is likely to be an increase in the number of respiratory viruses, including influenza and COVID, that are circulating in the community and in the number of patients being admitted to hospital with these infections.
In line with current national guidance provided by the UK Health Security Agency, there is no longer a mandatory requirement for visitors, patients and staff entering our hospitals to wear a face mask. For those who prefer to continue to wear a mask, fluid resistant surgical masks will be readily available at our main hospital entrances. Please do help yourself. If you cannot see any then please ask a member of staff on the ward/clinic that you are attending. In our clinical areas, such as wards, where our staff are caring for patients with respiratory infections, you may see staff will wear masks, along with other personal protective equipment, as necessary. They can advise you if you have any queries.
We continuously monitor the local situation, and should we see a significant increase in the number of respiratory infections in our hospitals, then we may revise our advice, as necessary.
We ask everyone to follow these basic infection prevention and control measures in our hospitals:
- Do not visit the hospital if you have the following symptoms:
- New onset cough or an ongoing cough that is not improving
- Raised temperature
- Diarrhoea and/or vomiting
- If you do have these symptoms and visiting is essential, and cannot be delayed for a few days whilst you recover, e.g. the patient is very unwell / dying, then please telephone the ward concerned and ask to speak to the nurse-in-charge. We are always keen to support visiting in these situations.
- Practice good respiratory hygiene: cover your nose and mouth when coughing or sneezing using a tissue or the inside of your elbow. Dispose of tissues immediately following use and clean your hands.
- Clean your hands on entering and leaving our clinical areas, e.g. wards, using the hand wash basins or alcohol hand sanitiser available inside each patient multi-bed bay and single rooms.
- Visitors are not routinely required to wear disposable gloves and plastic aprons; but should be worn if you are helping the patient with their personal hygiene care.
Thank you for your continued support in keeping our patients, staff and visitors safe.
David Fluck, Medical Director and Director of Infection Prevention and Control
Ellen Bull. Interim Chief Nurse
The Infection Prevention and Control Team
Information about access to our wards can be found on the AccessAble website for Ashford and St Peter's.
Ashford Hospital
Select the ward / department name to view the AccessAble page for that location. This includes directions, parking information, and other useful details regarding accessibility.
| Ward | Type | Location | Direct Dial Number |
| Chaucer Ward | Medical | Ground Floor, Main Entrance |
01784 88 4003 |
| Surgical | Ground Floor, Outpatients Entrance |
01784 88 4127 | |
| Dickens Ward | Surgical | First Floor, Main Entrance |
01784 88 4004 |
| Eliot Ward / Enhanced Care Unit | Surgical | 01784 88 4575 | |
| Wordsworth Ward | Medical | 01784 88 4008 |
St Peter’s Hospital
Select the ward / department name to view the AccessAble page for that location. This includes directions, parking information, and other useful details regarding accessibility.
| Ward | Type | Location | Direct Dial Number |
| Ash Ward (and School) | Paediatrics | Level 3, Duchess of Kent Wing |
01932 72 2714 |
| Aspen Ward | Medical | Level 4, Duchess of Kent Wing |
01932 72 3907 |
| Birch and CCU Ward | Medical | Level 4, Duchess of Kent Wing |
01932 72 2012 |
| Cedar Ward | Medical | Level 4, Duchess of Kent Wing |
01932 72 2003 |
| Cherry Ward (Older Persons Ward) | Medical | Level 3, Duchess of Kent Wing |
01932 72 2935 |
| Chestnut Ward | Medical | Level 4, Duchess of Kent Wing |
01932 72 6708 |
| Clinical Assessment Unit (CAU) | Emergency | First Floor, Urgent and Emergency Care Centre |
01932 72 2010 |
| Discharge Lounge | Discharge | Level 3, Main Building |
01932 72 2933 |
| Endoscopy Unit | Surgical | Level 3, Outpatients Block |
01932 72 6575 |
| Falcon Ward | Surgical | Level 3, Abbey Wing |
01932 72 2287 |
| Heron Ward | Trauma And Orthopaedic | 01932 72 3267 | |
| Holly Ward | Medical | Level 4, Duchess of Kent Wing |
01932 72 3257 |
| ICU | Critical Care | Level 3, Duchess of Kent Wing |
01932 72 2135 |
| Joan Booker | Maternity / Child Health | Level 2, Abbey Wing |
01932 722835 |
| Kingfisher Ward | Surgical | Level 3, Abbey Wing |
01932 72 2380 |
| Labour Ward | Maternity | Abbey Wing | 01932 72 2663 |
| Maple Ward | Medical | Level 3, Duchess of Kent Wing |
01932 723137 |
| May Ward | Medical | Level 4, Duchess of Kent Wing |
01932 72 2014 |
| Neonatal Intensive Care Unit (NICU) | Children | Level 4, Abbey Wing |
01932 72 2667 |
| Oak Ward (and Little Oaks) | Children/day Unit | Level 3, Duchess of Kent Wing |
01932 72 2016 |
| Robin Ward | Surgical | Duchess of Kent Wing | 01932 72 3941 01932 72 2932 |
| Swan Ward | Orthopaedic | Abbey Wing | 01932 72 3220 |
| Same Day Emergency Care (SDEC) | Emergency | Prince Edward Wing | 01932 72 6439 |
| Swift Ward | Medical | 01932 72 2201 | |
| Willow Ward | Medical | 01932 72 3079 |
Woking Community Hospital
| Ward | Type | Location | Direct Dial Number |
| Bradley Unit | Medical | 01932 72 3127 |
AccessAble has access guides to Ashfordand St Peter's Hospitals or the follow the ward links above.
Visiting Hours
Please note that normal visiting hours are 2pm – 8pm.
- Visiting hours for Birch Acute Cardiac Unit (BACU) are 3-4:30pm and 6-8pm only. Only 2 visitors at a time and no children below 12 years old.
- Visiting in the Intensive Care Unit (ICU) is permitted from 1pm, with a recommended two hour slot (this is flexible). Please contact the unit to agree visiting as appropriate.
- If you are visiting a patient on Chestnut ward, please continue to ring the ward prior to your visit to arrange.
- In Maternity, please note that siblings are permitted to visit but no other children.
Please note that no more than two people should visit a patient at any given time.
The exceptions are:
| Same Day Emergency Care (SDEC) | Monday to Friday: 8am to 8pm with the last referral at 5pm Saturday and Sunday: 9am to 6pm with the last referral at 4pm |
| Cedar Ward | 3pm to 4.30pm and 6pm to 8pm |
| Surgical Wards (Falcon Ward, Kingfisher Ward, and Robin Ward) | Midday to 8pm |
| Dickens Ward | 3pm to 4:30 pm and 6pm to 8pm |
| Swan, and Heron Ward | 12 midday to 8pm |
| Joan Booker | Joan Booker visiting details |
| Labour Ward | Labour Ward visiting details |
| Ash Ward (paediatrics) | Weekdays 2pm to 7pm and weekends, 12 midday to 8pm |
| Oak Ward (paediatrics) | Anytime within reason |
| Critical Care (ICU and HDU) | Critical Care details |
| Special Care Baby Unit | Anytime for close family |
If your visitors cannot visit during these hours they are welcome to speak with the Ward Manager or Nurse in Charge to make alternative arrangements.
Protected rest time
We offer all our patients protected rest time after lunch, usually between 12:30 and 13:30 to help as part of the recovery process. We do not allow visiting, ward rounds or procedures to take place during this time, unless it would be detrimental to a patient not to do so.
Advice for visitors
We recognise that visiting a person in hospital plays a vital part in aiding their recovery. We encourage visitors to take part in social interaction with patients and to share in their care where appropriate.
Please respect other patients when visiting and keep noise to a minimum. We therefore ask that no more than two people visit a patient at any one time.
All visitors should use chairs provided and not use the patient’s bed to sit on.
To respect patient privacy, visitors may be asked to leave the bedside when doctors are doing their ward rounds, or when a doctor or nurse needs to provide care to a patient.
It would be helpful if you would not visit patients in the hospital if you are suffering from a cold, flu, and tummy bug or any illness you think could be passed on to patients in the hospital. If you are in any doubt please telephone the ward staff for information.
Children
Children are welcome to visit patients providing they are accompanied by an adult. Unless absolutely necessary, please try not to bring in children under the age of 10.
It is recommended that you speak to the Nurse in Charge before bringing young children on to the ward. They should be supervised at all times to ensure that noise is kept to a minimum and they do not run around or climb on beds or ward equipment.
