An update on visiting at Ashford and St Peter’s Hospitals
Visiting is no longer restricted to two hours, and visiting is no longer required to be booked by telephone. Please ensure that you visit during the normal ward visiting times. Please note that no more than two people should visit a patient at any given time.
Find out more about ward visiting times and exceptions at each hospital.
Update to Infection Prevention and Control Guidance (February 2026)
Stepping Down of Universal Mask Wearing in the Emergency Department (ED)
Following the recent reinstatement of surgical face mask in Emergency Department (ED), we are pleased to confirm that as of Thursday 12 February it will no longer be mandatory for staff, patients, or visitors to wear face masks in the Emergency Department.
Face masks will continue to be available at our main receptions and in clinical areas for anyone who prefers to wear one.
Please continue to respect those who prefer to keep wearing masks.
We ask everyone to follow these basic infection prevention and control measures in our hospitals:
- Do not visit the hospital if you have the following symptoms:
- New onset cough or an ongoing cough that is not improving
- Raised temperature
- Diarrhoea and / or vomiting
- If you do have these symptoms and visiting is essential and cannot be delayed for a few days whilst you recover, e.g. the patient is very unwell / dying, then please telephone the ward concerned and ask to speak to the nurse-in-charge. We are always keen to support visiting in these situations.
- Practice good respiratory hygiene: cover your nose and mouth when coughing or sneezing using a tissue or the inside of your elbow. Dispose of tissues immediately following use and clean your hands.
- Clean your hands on entering and leaving our clinical areas, e.g. wards, using the hand wash basins or alcohol hand sanitiser available inside each patient multi-bed bay and single rooms.
- Visitors are not routinely required to wear disposable gloves and plastic aprons; but should be worn if you are helping the patient with their personal hygiene care.
Thank you for your continued support in keeping our patients, staff and visitors safe.
The Infection Prevention and Control Team
Information about access to our wards can be found on the AccessAble website for Ashford and St Peter's.
Ashford Hospital
Select the ward / department name to view the AccessAble page for that location. This includes directions, parking information, and other useful details regarding accessibility.
| Ward | Type | Location | Direct Dial Number |
| Surgical | Ground Floor, Outpatients Entrance |
01784 88 4127 | |
| Ophthalmology Centre | Second Floor, Main Entrance |
01784 88 4576 01784 88 4046 |
|
| Paediatric Outpatients | Medical | Ground Floor, Main Entrance |
01784 88 4008 |
| Plebotomy | Ground Floor, Main Entrance |
01784 88 4565 | |
| Pre-Operative Assessment | Ground Floor, Main Entrance |
01784 88 4626 | |
| Surrey Surgical Centre | Surgical | First Floor, Main Entrance |
Dickens Ward: 01784 88 4574 Eliot Ward: 01784 88 4005 |
St Peter’s Hospital
Select the ward / department name to view the AccessAble page for that location. This includes directions, parking information, and other useful details regarding accessibility.
| Ward | Type | Location | Direct Dial Number |
| Ambulatory Care Centre | Medical | Level 1, Outpatients Block | |
| Ash Ward (and School) | Paediatrics | Level 3, Duchess of Kent Wing |
01932 72 2714 |
| Aspen Ward | Medical | Level 4, Duchess of Kent Wing |
01932 72 3907 |
| BACU: Birch Acute Cardiac Unit | Medical | Level 3, Duchess of Kent Wing |
01932 72 2012 |
| Cedar Ward | Medical | Level 4, Duchess of Kent Wing |
01932 72 2003 |
| Cherry Ward | Medical | Level 3, Duchess of Kent Wing |
01932 72 2935 |
| Chestnut Ward | Medical | Level 4, Duchess of Kent Wing |
01932 72 6708 |
| Clinical Assessment Unit (CAU) | Emergency | First Floor, Urgent and Emergency Care Centre |
01932 72 2010 |
| Discharge Lounge | Discharge | Level 3, Outpatients Block |
01932 72 2933 |
| Endoscopy Unit | Surgical | Level 3, Outpatients Block |
01932 72 6575 |
| Falcon Ward | Surgical | Level 3, Abbey Wing |
01932 72 2287 |
| Heron Ward | Trauma and Orthopaedic | 01932 72 3267 | |
| Holly Ward | Medical | Level 4, Duchess of Kent Wing |
01932 72 3257 |
| ICU | Critical Care | Level 3, Duchess of Kent Wing |
01932 72 2991 |
| Joan Booker | Maternity / Child Health | Level 2, Abbey Wing |
01932 72 2291 |
| Kingfisher Ward | Surgical | Level 3, Abbey Wing |
01932 72 2380 |
| Labour Ward | Maternity | Abbey Wing | 01932 72 2399 01932 72 3963 Reception: 01932 72 2042 Triage: 01932 72 2904 |
| Maple Ward | Medical | Level 3, Duchess of Kent Wing |
01932 723137 |
| May Ward | Medical | Level 4, Duchess of Kent Wing |
01932 72 2014 |
| Neonatal Intensive Care Unit (NICU) | Children | Level 4, Abbey Wing |
01932 72 2667 |
| Oak Ward (and Little Oaks) | Children/day Unit | Level 3, Duchess of Kent Wing |
01932 72 2016 |
| Robin Ward | Surgical | Duchess of Kent Wing | 01932 72 3941 01932 72 2932 |
| Swan Ward | Orthopaedic | Abbey Wing | 01932 72 3220 |
| Same Day Emergency Care (SDEC) | Emergency | Urgent and Emergency Care Centre | 01932 72 6439 |
| Swift Ward | Medical | 01932 72 2201 | |
| Willow Ward / Day Unit | Medical | Level 2, Outpatients Block |
01932 72 3079 |
Woking Community Hospital
| Ward | Type | Location | Direct Dial Number |
| Bradley Unit | Medical | 01932 72 3160 (Office) 01932 72 3159 (Office) 01932 72 3127 (Ward) |
AccessAble has access guides to Ashford and St Peter's Hospitals or the follow the ward links above.
Visiting Hours
Please note that normal visiting hours are 2pm – 8pm.
- Visiting hours for Birch Acute Cardiac Unit (BACU) are 3-4:30pm and 6-8pm only. Only 2 visitors at a time and no children below 12 years old.
- Visiting in the Intensive Care Unit (ICU) is permitted from 1pm, with a recommended two hour slot (this is flexible). Please contact the unit to agree visiting as appropriate.
- In Maternity, please note that siblings are permitted to visit but no other children.
Please note that no more than two people should visit a patient at any given time.
The exceptions are:
| Ash Ward (paediatrics) | Weekdays 2pm to 7pm and weekends, 12 midday to 8pm |
| Cedar Ward | 3pm to 4.30pm and 6pm to 8pm |
| Critical Care (ICU and HDU) | Critical Care details |
| Dickens Ward | 3pm to 4:30 pm and 6pm to 8pm |
| Eliot Ward | 3pm to 4:30 pm and 6pm to 8pm |
| Falcon Ward | 1pm to 8pm |
| Joan Booker | Joan Booker visiting details |
| Kingfisher Ward | Midday to 8pm |
| Labour Ward | Labour Ward visiting details |
| May Ward | Open visiting hours - visitors are allowed at any time. |
| Oak Ward (paediatrics) | Anytime within reason |
| Robin Ward | 2pm to 4pm and 6pm to 8pm |
| Same Day Emergency Care (SDEC) | Monday to Friday: 8am to 8pm with the last referral at 5pm Saturday and Sunday: 9am to 6pm with the last referral at 4pm |
| Special Care Baby Unit | Anytime for close family |
| Swan and Heron Ward | 12 midday to 8pm |
If your visitors cannot visit during these hours they are welcome to speak with the Ward Manager or Nurse in Charge to make alternative arrangements.
Protected rest time
We offer all our patients protected rest time after lunch, usually between 12:30 and 13:30 to help as part of the recovery process. We do not allow visiting, ward rounds or procedures to take place during this time, unless it would be detrimental to a patient not to do so.
Advice for visitors
We recognise that visiting a person in hospital plays a vital part in aiding their recovery. We encourage visitors to take part in social interaction with patients and to share in their care where appropriate.
Please respect other patients when visiting and keep noise to a minimum. We therefore ask that no more than two people visit a patient at any one time.
All visitors should use chairs provided and not use the patient’s bed to sit on.
To respect patient privacy, visitors may be asked to leave the bedside when doctors are doing their ward rounds, or when a doctor or nurse needs to provide care to a patient.
It would be helpful if you would not visit patients in the hospital if you are suffering from a cold, flu, and tummy bug or any illness you think could be passed on to patients in the hospital. If you are in any doubt please telephone the ward staff for information.
Children
Children are welcome to visit patients providing they are accompanied by an adult. Unless absolutely necessary, please try not to bring in children under the age of 10.
It is recommended that you speak to the Nurse in Charge before bringing young children on to the ward. They should be supervised at all times to ensure that noise is kept to a minimum and they do not run around or climb on beds or ward equipment.
